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In 2002, the Hearing, Speech & Deafness Center
(HSDC) formed a focus group of nonprofit agencies who serve the same
or
similar
populations:
Deaf,
hard of hearing, Deaf-Blind and speech challenged. At that time, there
was no cohesion between agencies, there was consistent competition
for funding for duplicate services, and there was no vehicle for sharing
of best practices and information.
Convening this group fit HSDC's mission, which includes a
focus on impacting systemic
change and building capacity in the community. HSDC was in a unique
position to organize what came to be called the Service Providers
Coalition since our
campus houses
thirteen nonprofits, and we have a strong infrastructure and management.
It was also clear that the community was looking to HSDC to provide
leadership in bringing these agencies
together.
The belief was that we could strengthen the individual agencies through
collaboration and increase the quality and coverage of services for
disabled communities. HSDC stepped up to the plate and hosted the first
focus group meeting with thirty-five participants in December of 2002.
The goals of the focus group were:
- To understand the mission and programs of each agency to avoid
duplication of services.
- To identify what the gaps in services were.
- To look at which agency or agencies would be most appropriate
to address those gaps.
- To find ways to support each other more in our efforts.
- To share best practices in business operation.
- To develop a strong "voice" to communicate the needs
of these communities.
It was clear from the first meeting that this coalition was needed.
There was neither a clear understanding of services provided by the
various agencies nor any documentation of the needs of the communities.
A matrix of services and
gaps was developed
to quantify
the information and serve as a tool in the agencies' long-range planning.
The group, now called the Service Providers Coalition, has been
meeting quarterly ever since and has had exciting
results: coalitions and partnerships between agencies, training
and mentoring,
identifying trends and needs in the community, agencies volunteering
for each other's steering and advisory committees, agencies exploring
the possibility of merging where appropriate and increased visibility
for a number of
the individual
providers.
Members of the Service Providers Coalition include:
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