Scheduling Audiology Services

Step 1 – Check Availability of Services

  • Call the Audiology Clinic at 206.323.5770 to check availability.
    • Some of the appointments we offer include: hearing evaluations (tests), hearing aid evaluations, adjustments, tinnitus consultation, and in-house repairs.
    • Hearing tests are typically scheduled for 1 hour and 30 minutes. Prior to scheduling a hearing test, please have a referral from your primary care provider.

For clients using insurance:

  • FOR A HEARING TEST: Call your doctor and ask for a referral.  In most cases, you do not need to make an appointment to see the doctor and the referral can be requested over the phone. Your primary care provider can fax the referral to: 206.328.6871 ATTN: HSDC: Audiology
    • FOR MEDICARE CLIENTS: We will need a medications list, this can also be sent to us with your referral.
  • After you request a doctor’s referral, please call HSDC to make an appointment.  It usually takes about two weeks from the time you request the referral, for it to reach our scheduling staff.
  • When you call the Audiology Clinic, be sure to have your insurance information ready. We will run a complementary benefit outline. The benefit outline does not, however, guarantee coverage. Clients are responsible for knowing their coverage and financial responsibilities.

Step 2 – Complete Intake Forms

  • Complete the intake documents listed in the “Audiology- New Client Paperwork” section of the Program Forms page . For a pediatric client, please fill out, “Pediatric Audiology – New Client Paperwork”
  • Please contact 206.323.5770 or audiology@hsdc.org to request intake documents by email or US mail.
  • Bring completed intake documents to your evaluation appointment.

When You Arrive

  • Please arrive at least 15 minutes before the evaluation to provide any additional information that might be needed and to give the clinician time to review the intake paperwork.
  • If you are unable to complete intake forms prior to your appointment for any reason, please come at least 20 minutes early to complete the forms.
  • Bring your insurance card if applicable.
  • Call if you think you’ll be late.
  • Please cancel or reschedule at least 24 hours in advance.

Additional Audiology Services

  • Walk-In Service: We offer a walk in repair service Monday through Friday from 1:00 pm–2:00pm for your hearing aids, whether you purchased them here or not. Many repairs can be done in-house while you wait. For those that require additional service, we can send them to the manufacturer for repair.
    • If you are unable to come in and wait from 1:00 pm – 2:00 pm, are welcome to drop off your hearing aid for our technician to take a look at. The technician will call you once the repair has been completed, or if any questions arise.
  • Communications Strategies Workshop: Sign up for this informative session specifically designed for new and existing Hearing Aid users. Join us and you will learn about useful ideas, creative problem solving, tools, and product ideas for hearing aid users and their companions. This class is free for patients who purchased their hearing aids at HSDC.
    • Space is limited: For upcoming class dates, please call 206.323.5770

Frequently Asked Questions

What is an audiologist?

An audiologist is a hearing healthcare professional educated in the identification and treatment of hearing loss in people of all ages, from newborns to seniors. Our audiologists hold doctoral degrees (PhD or AuD) in Audiology, and are licensed by Washington State and certified by the American Speech-Language-Hearing Association (ASHA). They can select, fit, and dispense amplification systems such as hearing aids and other related devices. HSDC’s audiologists stay on the cutting edge of developments in audiology and amplification technology through continuing education seminars and training. Audiologists can work in a variety of settings, including hospitals, schools, medical offices, rehabilitation centers, industrial sites, and private practice hearing aid dispensing offices. They conduct thorough diagnostic evaluations to determine the type and degree of the hearing loss and provide physicians with vital information regarding the identification and treatment of hearing disorders. In addition to diagnostic services, audiologists also provide rehabilitation services which include fitting hearing aids and training people regarding their use in a variety of settings. Audiologists also make recommendations regarding hearing conservation, assistive listening and signaling devices, coping strategies, and communication techniques.


Why are family members encouraged to participate?

Communication is a two-way process. If one family member is having hearing difficulty, it makes communication difficult for the rest of the family. Decisions made to improve one person’s hearing ability will also affect communication for the rest of the family.


Is there a trial period with hearing aids?

We are confident you will enjoy and receive benefit from your hearing aids. But if for any reason you choose to return your hearing aids, we have the following return policy:

  • You may return the aid(s) in undamaged condition for a refund within 60 days from the purchase date. The refund will equal the total hearing aid purchase price less a trial fee charge of 15% or $150.00 per hearing aid, whichever is less.

Does my insurance cover hearing aids?

Most insurance plans do not cover hearing aids, but policies vary widely. It is your responsibility to understand your insurance benefits.

If your health insurance handbook does not specifically address hearing aid policies and benefits, please contact your health insurance customer service department for benefit verification. The customer service phone number is likely located on the back of your health insurance ID card.


What caused my hearing loss?

Many things can cause hearing loss and only some of them are preventable. To learn more about the types of hearing loss and treatments, see the Understanding Your Hearing page.


How do I know which hearing aid is right for me?

There are many different types of hearing aids, and finding the right one can be challenging. Talk to your audiologist about your communication needs and habits, ask questions, discuss your expectations and concerns, and together we’ll help you pick the best hearing aids for your lifestyle. Below are brief definitions of hearing aid terms to help you understand the different options:

  • Types of hearing aids:
    • Digital hearing aids have computer chips precisely tuned to match your hearing loss and listening needs. While digital hearing aids can offer the most flexibility and highest sound quality, being digital does not necessarily indicate the best technology—there are a wide variety of digital instruments available.
    • Analog aids use filters to create the desired output. They tend to have more distortion and noise than digital hearing aids.
  • Microphone technology:
    • Omni-directional microphones amplify sound from all directions equally.
    • Directional microphones consist of two microphones working together to emphasize sound from the front, reducing sounds from the rear and sides. This increases comprehension amidst background noise. Advanced hearing aids can switch between microphone settings and respond to your environment automatically, for comfort and audibility of speech sounds.
  • Hearing aid styles:
    • Receiver-in-the-canal (RIC) and Receiver-in-the-ear (RITE). This is a behind-the-ear hearing aid that allows for the hearing aid speaker to be placed inside the ear canal. This is a popular style that can accommodate a wide range of hearing loss configurations and cosmetic preferences.
    • Behind-the-ear (BTE). The electronics are housed in a case that fits behind the ear. This style generally provides superior listening under a variety of conditions.
    • In-the-ear (ITE). The electronics are in a custom-molded shell that fills the canal and external ear. For people with limited dexterity, these may be the easiest to insert.
    • In-the-canal (ITC) and Completely-in-canal (CIC). The electronics are in a custom-molded shell that fills the ear canal. CIC instruments are completely seated within the ear canal, making them the least visible style. ITCs are slightly larger, extending into the external ear.
  • Volume control and telecoils:
    • Volume controls: Some hearing aids can be set to adjust for softer and louder sounds automatically; others have a manual control, or both. Many new assistive listening devices now include the ability to control your volume from the palm of your hand with a remote.
    • A telecoil or “T-switch” can be built into hearing aids to enhance the use of telephones or other equipment, like TV listening devices. The user benefits from the electromagnetic field that is created by the telecoil within their hearing aids; this technology can be used with compatible phones and other technology. Increasing number of public places are beginning to install loop systems which can assist hearing aid users with telecoils.

What if my hearing aid isn’t working?

We offer a walk in repair service Monday through Friday from 1pm–2pm for your hearing aids, whether you purchased them here or not. Many repairs can be done in-house while you wait. For those that require additional service, we can send them to the manufacturer for repair.


How do I read my audiogram?

Full, diagnostic audiograms done by qualified audiologists are full of useful information about your hearing. See the Understanding Your Hearing page for more information.


Why is early intervention emphasized for children with hearing loss?

Children learn very quickly and their brains are creating neural pathways that last a lifetime. Without appropriate auditory cues as a child, a person may struggle with understanding speech for the rest of their lives. Learn more on the Hearing Loss in Children page.


What is this ringing in my ears?

One in five people living in the United States hear a ringing or buzzing in their ears. This is tinnitus, and for some it can be very loud, bothersome, and distracting from important sounds and events in their lives. Learn more on the Tinnitus page.


I’m often near loud sounds – how can I protect my hearing?

Wearing appropriate hearing protection is the best way to maximize your hearing for life. Find out more about your options at the Hearing Protection and Safe Music Enjoyment page.


Send HSDC Your Questions:

If you have a question about hearing loss or hearing aids, we’d like to help. Contact us and an audiologist will try to get you an answer. Your question may be added to this page if we think it will benefit others.